Natural Resources provides operational review, evaluation and guidance of spa profitability, staffing, services and guest satisfaction.
This evaluation process will assure that there is a efficient integration of all departments in order to have the spa running at full potential. We understand Mobil and AAA five star rating requirements and we can assist in helping a spa rise to the top. Our Team can help by:
- Offering knowledge on benchmarking and quality control that sets your spa a cut above the competition
- Approaching benchmarking from the inside (through secret shoppers) and the outside (through industry reports)
- Evaluating a facility for overall improvement and profitability through the means of an industry scorecard program
- Providing industry reports that allow management insight to the national and international marketing trends including a major study that Natural Resources produced, titled The Effects of the Economic Slowdown on the Day Spa and Resort Spa Industries
Natural Resources also provides guidance with quality control for spas in transition. Existing spas transitioning from manual to automated systems, ownership changes and spa directors require special attention with managed services. Our Leadership Team has the experience and knowledge to help transitions go smoothly as a spa enters a new aspect of growth.